FAQ

We specialize in knitted fabrics for a wide range of applications. Our offer includes heavier knits such as Sweatshirt Fabric 470, Brushed Sweatshirt Fabric, and Diagonal Sweatshirt Fabric—ideal for hoodies, sweatpants, and other comfortable garments. We also offer lighter options such as viscose and single jersey, perfect for t‑shirts, pajamas, and more delicate clothing.

You can find our full range of knitted fabrics in the catalog to choose the material best suited to your needs.

Our knitted fabrics are versatile and used across many clothing and textile products. Most commonly, they are used for:

• Everyday wear: hoodies, sweatpants, and casual clothing.
• Sportswear: comfortable and durable fabrics for activewear.
• Loungewear: pajamas, homewear, and bathrobes.
• Children’s clothing: soft and gentle knits suitable for the youngest users.
• Blouses and dresses: lightweight materials (e.g., single jersey, viscose) for breathability and style.

Our fabrics are designed to meet both comfort and style requirements, making them suitable for many applications.

Yes—many of our knitted fabrics are produced with sustainability in mind. Our standard fabrics are certified with OEKO‑TEX® Standard 100, which confirms they are free from harmful substances and safe for users.

On request (for production orders), we can also provide fabrics with additional certifications such as GOTS, Organic Blended Content Standard, Organic 100 Content Standard, BIO‑BAUMWOLLE, COTTON made in AFRICA, and ISO 9001:2015.

Our range includes lightweight fabrics from about 160 g/m² up to heavy sweatshirt fabrics of around 750 g/m².

Our knitted fabrics are certified with OEKO‑TEX® Standard 100 as a baseline. Additionally, on request (for production orders) we can supply fabrics certified under: GOTS, Organic Blended Content Standard, Organic 100 Content Standard, BIO‑BAUMWOLLE, COTTON made in AFRICA, and we operate as an ISO 9001:2015 certified company.

Yes, of course. We can produce knitted fabrics in custom colors tailored to your needs. Contact our sales team and we’ll help you choose the best option and confirm feasibility and lead time.

Yes. We offer a variety of fabric finishing options tailored to your project requirements. Please contact our sales team—our specialists will help you select the right finish for your application.

For fabrics available from stock, the minimum order is typically around 50 kg. For custom/production orders, the minimum order is usually around 200 kg.

You can view prices by registering or logging in on our website. If you need a custom quote (e.g., for production orders, special requirements, or larger volumes), please contact our sales representative—we’ll be happy to help.

You can request fabric samples by contacting our sales team. Please note that for shipments outside Poland, a delivery fee may apply.

Online ordering via our website is currently not available, but we are working on launching this feature soon. In the meantime, you can place orders by contacting our sales team directly. Please follow our updates!

Online ordering is not yet available, but we’re working on it. Once launched, you’ll be able to place orders by following these steps:

1. Log in or create an account (login is required to add products to the cart).
2. Open the Catalog and browse our fabrics.
3. Select fabrics and open the products you need.
4. Choose specifications (color, GSM, options).
5. Add to cart.
6. Review your cart (items, quantities, total).
7. Enter billing & shipping details.
8. Confirm payment and complete the checkout.
9. Receive order confirmation by email.

Until then, please place orders by contacting our sales team directly.

To see our prices, please log in to your account. After logging in, go to the Catalog where all product prices are displayed.

Creating an account is quick and easy:

1. Go to our website and open the registration page.
2. Fill in the required company details in the registration form.
3. Set a password and submit the form.

After activation you can log in, view prices, and place orders more easily.

We offer several convenient payment methods:

• Bank transfer (traditional transfer to our account).
• Cash on delivery (pay by card or cash upon delivery).

For advance payments, the order must be paid within 7 business days from placing the order. Some payment methods may require immediate payment due to their nature.

By purchasing from us, you agree to receive invoices electronically. You can withdraw this consent at any time.

Yes. For custom and wholesale orders above 500 kg we offer discounts. Please contact our sales representative for details.

Stock items are usually processed within 1–2 business days. For custom orders, processing time may vary depending on specifications and production requirements.

Delivery time depends on the destination country and shipping method. On average:

• Domestic deliveries: 1–3 business days.
• International deliveries: 2–5 business days, depending on location.

After shipment, you will receive tracking details. Delivery times may be longer during peak periods or due to customs procedures.

We ship our products to countries within the European Union. If you need delivery outside the EU, please contact our sales team to confirm options or discuss special arrangements.

Yes, we offer free fabric samples for businesses to help you evaluate quality and choose the best fabric. Please contact our sales team and provide shipping details, including a phone number and company information.

Yes, we can offer express shipping options. Please contact our sales team to discuss your needs and receive details on available solutions.

Yes, your order can be collected by your own carrier. Please provide the required details when placing the order (carrier name, driver’s contact number, and preferred pickup details). We will ensure your order is prepared and ready for collection at the agreed time.

Yes. We provide online tracking for all shipments. You’ll receive a tracking link/number so you can monitor the delivery status in real time, from dispatch until delivery.

Yes. We can produce knitted fabrics according to your project—color, composition, and specifications can be tailored to your requirements. Please note that production orders typically require a minimum quantity. Contact our sales team to discuss details.

The lead time for production orders is typically about 5–6 weeks from color/pattern approval and advance payment.

You can contact our customer service via:

• Email: info@medastex.pl
• Phone: +48 666 697 666 (Mon–Fri, 8:00–16:00)
• Contact form: use the contact form on our website and we will reply as soon as possible.

We’re here to help with questions about products, orders, and services.

Yes—feel free to visit our showroom during business hours (Mon–Fri, 8:00–16:00).

Address: Aleja Krakowska 33A, 05-090 Janki

Our team will be happy to show you around and present our offer.

Yes. We offer consultations to help you choose the best knitted fabrics for your project. Whether you are working on everyday wear, sportswear, or custom designs, we’ll help you select the right material.

Our customer service team is multilingual and can assist in several languages. If you have specific language requirements, let us know and we’ll ensure smooth communication.

Returns/exchanges of full fabric rolls are possible within 14 days from the invoice date. We accept only full rolls in original packaging with the original label, matching the invoice weight. Returns/exchanges of cut lengths and ribbing/cuffs are not possible.

If your order arrives damaged, please contact us immediately and provide photos of the damaged products and packaging. After verification, we will propose an appropriate solution (replacement/compensation).

We take quality very seriously and strive to deliver defect‑free fabrics. If you notice any defects, contact our customer service team right after receiving the order.

• We may offer replacement of defective material, or
• a discount/partial refund after the complaint is reviewed (if replacement is not possible).

Please keep the original packaging and send photos of the defects so we can resolve the issue quickly.

Yes. Our fabrics meet EU safety and quality standards. They are certified with OEKO‑TEX® Standard 100, confirming they are free from harmful substances and safe for users. On request (for production orders), we can also provide fabrics with other international certifications such as GOTS or ISO 9001:2015.